Effective Date: 01.10.2025
1. Overview
Wellness Pillars Club is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, book services, or use our website. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We only collect personal information that is reasonably necessary to provide our services, including:
- Your name, email address, phone number, and emergency contact details
- Information needed to create your account and monitor your session balance
- Any information you voluntarily provide when booking or contacting us
We do not collect or store credit card or direct debit details. All payment processing is handled by secure third-party providers (such as Square, PayPal, AfterPay or SquarePay), who collect and store financial data in accordance with their own privacy policies.
3. Purpose of Collection
We collect your personal information to:
- Manage your bookings and memberships
- Allow you to access your account and view remaining sessions
- Contact you regarding appointments, updates, or relevant wellness information
- Ensure your safety in the event of an emergency
- Comply with our legal and administrative obligations
We do not sell or share your information for marketing purposes.
4. How We Store and Protect Your Data
Your personal information is stored securely in electronic format on password-protected systems accessible only to authorised staff. We take reasonable steps to prevent unauthorised access, modification, or disclosure. If information is no longer required, it will be securely deleted or anonymised in accordance with legal requirements.
5. Disclosure to Third Parties
We may disclose limited personal information to trusted third-party service providers who assist us with:
- Payment processing (e.g. Square, PayPal, SquarePay)
We do not transfer your personal information overseas unless required for these services, and where we do, we ensure appropriate safeguards are in place.
6. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections if your details are inaccurate or outdated
Requests can be made by contacting us using the details below.
7. Cookies and Website Analytics
Our website may use cookies or analytics tools to improve your experience. You can disable cookies through your browser settings, though some website functions may be affected.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly displayed.
9. Contact Us
If you have any questions, concerns, or complaints about how your information is handled, please contact us at:
